If you book with airportparkingreservations.com, parking starts at just $5 per day with all hotels and off-site parking lots offering free shuttle services to/from the airport. Interactive CLT Terminal Map. Airlines Operating from CLT As soon as your baggage turns up at your destination airport, we will contact you to set up a delivery time. Baby Facilities: CLT has 3 nursing rooms located on the upper level of the atrium near the chapel, in the Concourse A connector, and near the D/E connector. If your claim is approved, you will receive a letter and form to complete regarding settlement agreement and/or payment methods. See reviews, photos, directions, phone numbers and more for Delta Airline Baggage Claim locations in Charlotte, NC. With award nights starting at just 3,500 World of Hyatt points per night! Distance From Uptown Charlotte: 8 miles (13 km) It houses baggage claim A1-A3, B, C, D & E. there is an Info desk, ATM & Baggage Service between B C. Baggage cart rentals are provided by Smarte Carte. Who can I contact if my luggage is delayed? - Help Center Does CLT provide shuttle rides between gates/terminals? Frontier Airlines: Contact Us If your baggage arrives late at your destination, you can purchase necessary replacement clothes such as underwear and swimwear, as well as toiletries, and submit the receipts for reimbursement. TSA takes the responsibility to fairly adjudicate claims seriously. I was not able to check in online for the CLT to Bermuda leg of the trip. Federal government websites often end in .gov or .mil. The first gap year inspired a second which ended up being a 23-country down-the-world trip from Canada to Antarctica. Day passes can be purchased for the American Airlines lounges and hourly passes for Minute Suites. at the Lufthansa baggage tracing counter at the airport, at the Lufthansa service counter at the airport or. 6125 Wilkinson Blvd Charlotte, NC 28214 CLOSED NOW 3. Do I go to gate at CLT to check in? You should not have to re-check your bags when you arrive to CLT from Connecticut, but you will need to on the way back since youre flying in from outside the country. Please allow up to six months to fully investigate your claim. CMH Airline Contact Information | Find Contact Info for Your Airline For most INTERNATIONAL flights, a treaty called the Montreal Convention applies to the carriage of baggage. * Hours are subject to change without notice. Some airlines now offer applications for cell phones, tablets, and other electronic devices, which provide passengers with data on the location of their baggage. Website: cltairport.com However, the credit card information that we publish has been written by experts who know these products inside out, and what we recommend is what we would (or already) use ourselves. Charlotte Douglas International Airport does not have CLEAR at any of its security checkpoints. This location does not accept cash or checks. If you cannot find your baggage upon arrival at your destination, notify Copa Airlines baggage service that you have not received your baggage, before leaving the airport. Charlotte Douglas International Airport Contact Details Note down your reference number and check the status of your baggage regularly. Advisory Committees, Task Force, and Public Meeting, Press Release: DOT Relaunches Air Consumer Website, International Civil Aviation Organization (ICAO), Office of the Assistant Secretary for Research and Technology. Assistive devices include (but are not limited to): Continuous Positive Airway Pressure (CPAP) machines, Prescription medications and any medical devices needed to administer those medications, such as syringes or auto-injectors. Unfortunately, there is no way around that. Air Canada, American Airlines, Contour, Delta Air Lines, Frontier Airlines, JetBlue, Lufthansa, Southwest, Spirit, Swiftair, United Airlines, Viva Aerobus, and Volaris operate out of Charlotte Douglas International Airport. Since you are traveling from an international destination, you will first need to clear customs, and then you will be required to go through security once you get to the terminal your flight will be departing from. Charlotte Airport Full Guide - Airport LLC Select the airport from the list below to file a claim, Email TSA ClaimsGeneral Questions(866) 289-9673, Bozeman Yellowstone International Airport, Wokal Field/Glasgow International Airport. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Disclaimer:Upgraded Points, LLC and its website, UpgradedPoints.com, provides information on credit cards, reward programs, travel information and ancillary information concerning travel and credit cards. The Montreal Convention only applies when the following parameters are observed: How can I track my delayed baggage report? Payment methods include coins, cash, American Express, Master Card, Visa and Discover. Delayed or damaged baggage Contact us For more help with your bags, fill out the contact form. The airport also participates in Enrollment on Arrival at the Concourse D Federal Inspection Area. These devices are intended to assist passengers with a disability to hear, see, communicate, maneuver, or perform other functions of daily life. As soon as we have found it, we will contact you to arrange how to return it to you. Note: If you are not sure if your device is an assistive device, contact your airlines disability or special assistance desk. Upgraded Points, LLC uses reasonable efforts to maintain accurate information on the site and p. rior to applying for any credit card offers found on UpgradedPoints.com, all visitors should review other features of such credit cards including but not limited to interest rates, annual fees and transaction fees, and should determine the suitability of such credit cards considering their own individual financial position. Traveling is certainly a stressful experience, and Charlotte-Douglas International Airport is one of the busiest in the nation. My question is will we be allowed to remain inside an area in the airport so we do not have to go through security to catch our connecting flight? The Information Counter (tel. Security at Charlotte Douglas CLT Airport The TSA toll-free number is 1-866-289-9673; email: TSA-ContactCenter@dhs.gov. busiest times for Charlotte airport security are from 5:00 PM to 6:00 PM when the wait can be 29 minutes. For more information on our advertisers, see here. If you know what concourse you are departing from, you can check what restaurants are nearby on the airport website. On the form, choose 'Status of delayed bags' from the 'Subject' pull-down menu, then fill in your information. When a passengers wheelchair or other assistive device must be disassembled for stowage during air transportation, the airline must return the assistive device in the same condition in which the airline accepted it, including making necessary repairs if the device is damaged. Frequently Asked Questions Q: What happens if you lose your luggage claim ticket? Contact Reservations Back to top Thank you. Lounges marked as N/A only allow entry for eligible passengers in their premium cabins, frequent flyer programs, or participating credit card programs. Items that remain unclaimed for 30 days will become the property of the City of Charlotte. Airlines are free to pay more than the limit, but are not required to do so. The baggage claim area is on the gound level of the terminal. Please save your control number; you will need it when communicating with TSA and to check your status. Most are located within the secure area, with just a few cafes located outside of security in the baggage and ticketing areas. Playing catch up, Amar embarked on an 11-country round-the-world gap year after graduation and then became well and truly hooked. Airlines are required to compensate passengers for reasonable, verifiable, and actual incidental expenses that they may incur while their bags are delayed - subject to the maximum liability limits. For DOMESTIC travel, airlines are not required to compensate passengers for items they have excluded in their contracts of carriage. HMS Host handles the stores and restaurants in the Charlotte airport. Level 1 is baggage claim with tunnel access to the car rental center and hourly parking deck adjacent to the terminal. When does an airline consider a bag lost? What are airlines responsibilities when they damage your baggage? This site does not include all credit card companies or all available credit card offers. See our Advertiser Disclosurefor more details. Contact us If you are outside the U.S., call reservations. Passengers have an obligation to minimise damages; this means that expenses must be kept as low as possible in the event of temporary loss of baggage. Use this tool to help you get between terminals, No destination-specific delays are being reported at. Charlotte Douglas International Airport United Airlines Airlines Airline Ticket Agencies Website (877) 230-4796 9000 Aviation Blvd NW Concord, NC 28027 4. Daily: 4:15 a.m. - 10:30 p.m. Baggage claim: Zone A You must also provide proof that the damage occurred while your bag was in the care of the airline concerned. Alternatively, when picking up passengers, visitors can park for free in 1 of the 2 cell phone waiting lots until the passenger calls for pick-up. When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. Take exit 32 from I-85 N to merge onto Little Road Road and continue onto N. Josh Birmingham Parkway. They have a pre-approval process Ill be completing beforehand. You will then be given written confirmation as well as a reference number (PIR number, e.g. If individual items or the entire contents of your baggage are missing, you should report this immediately upon arrival: * Reporting the loss at a later date can only be accepted if this is done in writing online within seven days. Prayer: CLT has an airport chapel located on the mezzanine level in the main terminal. We are always very sorry when this happens and take all the necessary steps to get your baggage back to you as soon as possible or to compensate you for any damage it may have suffered. The information provided is for informational purposes only and should not be considered financial, tax or legal advice. I will be traveling with my mother who can walk from the plane to the terminal with her cane, but cannot walk the distance to our connecting flight, which historically has been in a different terminal. A looping road system, outside of the main terminal, connects the airport to the parking lots, car rental center, and the major highways and interstates leading to Charlotte and beyond. Airlines often exclude liability for certain categories of items (for example: fragile items, electronics, cash, perishable items, other valuables, etc.). Liability is governed by the Montreal Convention. We have Answers. Airlines are free to pay more than the limit, but are not required to do so. According to the Travel Market Report, average TSA Wait times at CLT are 13.2 minutes.The busiest times for Charlotte airport security are from 5:00 PM to 6:00 PM when the wait can be 29 minutes. Although airlines are not required to cover fair wear and tear, airlines cannot exclude liability for damage to wheels, handles, straps, and other components of checked baggage. Advertiser Disclosure: Many of the credit card offers that appear on this site are from credit card companies from which we receive compensation. If an airline unreasonably refuses to consider a bag lost after it has been missing for an unreasonable period of time, the airline could be subject to enforcement action by the DOT. The Montreal Conventions international baggage liability limit is reviewed for inflationary adjustment every five yearsby the International Civil Aviation Organization (ICAO). at the Lufthansa service counter at the airport. Charlotte Douglas International Airport This is in the same building as the car rental center with hourly parking available on levels 4 to 7. The Sheraton Charlotte Airport Hotel offers guests access to 2 pools, a fitness center, laundry service, car rentals, and a complimentary shuttle to surrounding destinations and the airport. Not necessarily, it depends on the airline you are flying. To settle your claim for damages, we require an assessment of the value and damage caused to the item of baggage or a purchase receipt for the damaged item of baggage. 1200 New Jersey Avenue, SE Level 3 is the mezzanine level with a USO lounge, chapel, and nursing room. What are airlines responsibilities when your bag is delayed? Please be assured that we take all necessary measures to remedy the damage. Receive email updates about the latest in Safety, Innovation, and Infrastructure. Award nights start at 43,000 Hilton points per night. What should a passenger do if his or her bag is missing after taking a flight. Sun., Mon., Thur., Fri.: 5:15 a.m. to 10:30 p.m. 4240 Scott Futrell Dr., Charlotte, NC 28214, 2700 Little Rock Rd., Charlotte, NC 28214, 2731 Little Rock Rd., Charlotte, NC 28214, 2400 Cascade Pointe Blvd., Charlotte, NC 28208, 2707 Little Rock Rd., Charlotte, NC 28214, 3425 Mulberry Church Rd., Charlotte, NC 28208, 2625 Little Rock Rd., Charlotte, NC 28214, 3315 Scott Futrell Dr., Charlotte, NC 28208, 4238 Business Center Dr., Charlotte, NC 28214, 2541 Little Rock Rd., Charlotte, NC 28214, 3055 Scott Futrell Dr., Charlotte, NC 28208, 2800 Coliseum Centre Dr., Charlotte, NC 28217, 4119 S. Stream Blvd., Charlotte, NC 28217, 108 Airport Commons Dr., Charlotte, NC 28208, 212 W. Woodlawn Rd. Airport Information - Contour Airlines The law applies in the case of both national and international carriage between contracting states. Our customer self-service tool below can help with changes to existing reservations! 28219, Airport website opens external site in a new window. Charlotte Douglas International Airport (CLT) General Information Terminal/Gate: A10 Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departure . To reach Concourse A, take a left out of Concourse B, or for the other concourses, take a right out of Concourse B. Concourse C has 14 gates numbered C2 to C11, C13 to C15, and C19 and is located in the southeast area of the airport. Interesting Features: The CLT Canine Crew consists of a team of service dogs that roam the airport looking for love and attention. He has also lived in places such as Australia, Colombia, Costa Rica, and Mexico. Contact CLT - Charlotte Douglas International Airport Visit the real-time parking map which details parking conditions, rates and directions to specific parking facilities. Valet parking is available daily from 5 a.m. to 11 p.m. and costs $35 per day. Near connecting walkway, next to flight information monitors, Concourse D CLT acknowledges that it is operating almost at maximum capacity and is in the midst of many renovation projects to expand and enhance its facilities. NC 1,500. Click here to see a list of advertisers that we work with. Childrens Play Areas: There are no play areas for children at CLT, however, there are a few features that might keep the kids entertained such as musical performances in the atrium and some exciting art and sculptures. If your baggage is damaged, please report this immediately at the airport or online, or within seven days at the latest. CLT - Charlotte, NC - Charlotte Douglas Airport, Connecting Flight? Reservations: 800-435-9792. Aircraft or Boarding Area the airline you flew with (Baggage Services numbers for each airline are listed below.) See reviews, photos, directions, phone numbers and more for Delta Airline Baggage Claim locations in Cleveland, OH. We pick up in Charlotte on the baggage claim level. Airlines are not liable for normal wear and tear, such as scratches and dents, or for damage to cases that have been overfilled or to breakable objects that have not been properly packed. If you are connecting at another airport from CLT then it is advisable to check whether the connecting airport also accepts mobile boarding passes. At Frontier Airlines, we are committed to serving our customers quickly and efficiently. You can report the damage to the Lufthansa baggage tracing counter at the airport. What about damage to the wheels, handles, or straps of baggage? If your item was lost in a "common" area like a restroom, gate area or baggage claim, it's probably with the airport's lost and found. Track Flights, Search Fares, Locate Airlines. Charlotte Douglas Airport Lost and Found Keep left at the fork to continue on exit Goode Freeway following signs for I-485 Inner N./Huntersville and merge onto I-485. At that time, you will be given a claim number. Contact at 1-800-433-7300 or 1-800-428-4322 for getting assistance with your lost luggage. An official website of the United States government.