Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. The Department for Communities and Local Government have produced a repairs guide for landlords and tenants (PDF, 289.43 KB). Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. You must allow our staff or contractors into your home at any reasonable time to do repairs, inspections or improvement work. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. Special repairs for vulnerable council tenants, Housing repairs, maintenance and planned works policy (PDF, 664.88 KB), check the repair responsibilities (PDF, 208.2 KB), repairs under our special repairs for vulnerable tenants, repairs guide for landlords and tenants (PDF, 289.43 KB), your name, address and daytime contact number, unsecure front door or window (where there is a security risk), The tenant is above the age of 65 and no person below the age of 65 lives in the property, The tenant has a mobility difficulty or serious visual impairment and there is no able-bodied adult living in the property, The tenant has a learning difficulty which substantially restricts their ability to arrange the repairs, The tenant has a history of mental illness which substantially restricts their ability to arrange the repairs, Minor plastering work (excluding hairline cracks), Replacement of wall tiles (splashbacks only), reduce moisture levels when cooking, cover boiling pans and dont leave kettles boiling, dry washing outside or use the bathroom with the window open and the door shut, if you use a tumble dryer, make sure its ventilated to the outside air, avoid using portable gas or paraffin heaters, always keep the house warm and ventilated, when using the bathroom and kitchen, keep the doors shut, regularly check spots where air circulation is poor, for example, behind furniture and inside cupboards. We very much look forward to working with the borough again over the next decade, and our priority is to enhance service delivery and working closely with the client to develop a seamless customer journey, ensuring we provide an exceptional service from day one. Dont worry we wont send you spam or share your email address with anyone. Wates has completed a major social housing refurbishment programme that has given a new lease of life to the Ben Street neighbourhood in Clayton, with Wates Living Space handing over the revamped homes four weeks ahead of schedule. If you have suffered from illness or injury as a result of the councils failure to take action then you could also make a personal injury claim. Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. They are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. Call 01293 438111 Report a repair online Visit the Town Hall Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. Damp, mould and condensation are common problems all year round but can be a lot worse in winter. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. We also use third-party cookies that help us analyze and understand how you use this website. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. Crawley Homes has implemented a new housing IT system. Wates has cemented its position as the UKs leading social housing maintenance provider following its appointment in a contract worth close to 100m. Home Housing Housing Search our site Search. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. As your landlord, the council has a legal responsibility to ensure the property you are living in is in good, safe, living condition. These essential cookies enable you to remain logged in and for your site preferences to be remembered, in addition to other essential functions. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Crawley Borough Council Report to Overview & Scrutiny Commission . You may also get money from your council to pay for the cost of moving and the inconvenience it causes. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Hotjar sets this cookie to detect the first pageview session of a user. Wates Living Space Maintenance has expanded its presence in North Wales following its appointment to deliver contracts for two housing associations in the region. They may be able to provide an apology, explanation or other action to resolve the complaint quickly,without having to use the formal complaints procedure. If you are a leaseholder check the repair responsibilities (PDF, 208.2 KB). Housing Disrepair The money owed will be recovered whenever the property is sold in the future. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. The safe transfer of 47 staff was extremely complex given their lockdown circumstances and we worked closely with union representatives and our partners at the Council to implement an alternative approach to the TUPE process. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. The relevant Head of Service will undertake the review and respond within 20 working days. The kind of improvements you can make to your council property depends on the type of tenancy you have. 02 victoria warehouse manchester. Services available to private rental tenants in Crawley, including grants and loans. All rights reserved. But in a minority of cases, people pursue their complaints in a way which can either hinder the investigation of their, or other peoples complaint or can cause significant resource issues for the council. Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. Crawley Borough Council has considered your request and decided not to provide you with this information. These cookies will be stored in your browser only with your consent. Crawley Borough Council 19 April 2022 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. Coventry Wates Living Space has an existing relationship with Crawley Borough Council, having previously delivered Crawley Homes Decent Homes programme, with works completing in 2012. Email *. All rights reserved. Here at the council we have a thought process to ensure we get the best possible deal for both the organisation and our residents. You can report repairs online and book appointments for most non-emergency issues using the link above to the Housing Online self-service portal. Crawley Borough Council. The Cabinet agreed recommendations to appoint Mears Group at their meeting on 27 November. If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are. Report an empty property. Care advice Finance advice HousingCare library EAC news Glossary FAQs. The pattern element in the name contains the unique identity number of the account or website it relates to. The latest news in your inbox every week. Dealing with a complaint is usually a straightforward process. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Was this review helpful? Special circumstances for accepting a review after 1 month has passed may be considered. The framework, which runs until 2024, and will cover thousands of properties across the borough as well as sites in neighbouring Islington. Loans are means tested (based on your income and savings) to see if you need to contribute towards the costs of works. Council tenants. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. Join our housing register and apply for council housing. Wates Living Space has been awarded two responsive repairs and minor improvement contracts by Family Mosaic, cumulatively valued at 13.2m. A notice informing about the change of heating and hot water times hangs in a corridor of a house of the housing cooperative Dippoldiswalde. Content and site Copyright Crawley Borough Council 2020. Contact us if you cannot make an appointment on 020 8379 1000, or email housingrepairs@enfield.gov.uk. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Contact a solicitor experienced in council housing disrepair claims to find out more. Advice and information on housing options for people with a housing problem who feel that they need help to resolve it regardless of tenure. To chat with one of our team or nd out more about our services, give us a call on 0330 995 8007 or email us at hello@liberty-group.co.uk To prevent condensation: Black mould is caused by condensation and can be removed with fungicides available in most DIY stores. Write by: . Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Fire safety All properties should have fire alarms fitted and serviced regularly. Wates Living Space has launched a new service to help social landlords to prepare their housing stock to meet zero carbon obligations. You will need to register for an online housing account first before you let us know what needs doing.. For an emergency please see the contact details on our emergency repair page and do not use the online account.. Home. Browsealoud Accessibility News. We will take firm action against anyone who does not allow access for this. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. Wates Living Space commits to supporting the environment by inviting sustainable technology suppliers to pitch for involvement in a green supply chain. A stopcock is a valve for turning the cold water system in your home on and off. 26 January 2021. Tell us what went wrong, dates applicable to an incident youre complaining about, supporting documents and how you would like us to resolve the matter. If you're a private tenant and are having problems with disrepair, contact our Housing Enforcement team on 020 8379 1000, Monday to Friday, from 9am to 5pm. Introductory tenants are usually limited to minor improvements like redecorating inside. After a ten-week mental health and wellbeing programme, which involved table tennis classes and fitness workshops, a number of residents at Trellick Tower in North Kensington got the opportunity to show off their new skills to Great Britain Paralympic table tennis gold medalist, Will Bayley MBE. Request a repair to council property. Working across customer services, housing, allocations, homelessness, temporary accommodation, as well as recruiting and training staff. You canreport all repairs, including gas heating and hot water, by: Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. As per your tenancy agreement, you must allow us into the property to service appliances. If you have suffered any illness or injury as a direct result of neglectful council housing maintenance, you may be eligible to make a claim for compensation. Wates Living Space has responded to the Governments latest announcement of additional funding for carbon retrofitting of social housing, calling for a nationwide plan of improvement.