Customers can choose to keep their credits if they like. No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. Receive a coupon for 120 percent of your original purchase*. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. Postponed events may not be eligible for refunds. Explain your scenario, and provide any applicable evidence. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . Unfortunately you will not be entitled to a refund. You can also follow WPXI on Facebook and Twitter. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. At regular volume, we can afford to take that risk. 2020 CBS Broadcasting Inc. All Rights Reserved. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Paul Sawers / VentureBeat . "Remarkably, Ms. Cassidy had the temerity to explain that the theft of customers money, which would be replaced only with unwanted coupons for unspecified events that may never happen given the uncertain state of the next 12 months, was being done for their 'convenience.'" View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. the suit states, referring to StubHub PresidentSukhinder Singh Cassidy. [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Fax: 601.707.7913, 1 Timber Way Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. The organizers stuck to their no . Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. More: Stay up to date on all of MLives coronavirus coverage. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. 2875 Michelle Dr., Ste. Worth to consider! Also, if you bought tickets on StubHub, there is a class action lawsuit underway to settle the issue on whether they have to honor refunds. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. Take a look at what they promised those valued customers (emphasis is theirs): If you bought tickets on StubHub and your event is still happening, you are good to go! The fired Google engineer who thought its A.I. Now, StubHub customers cant even get their money back, after a change in company policy amid the coronavirus pandemic. Open the SeatGeek app. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. Its just missing with no explanation. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now, the company said in a statement. If your event is canceled, StubHub says it will add a coupon worth 120% of your original order to your StubHub account. StubHubs return policy is called the FanProtect Guarantee. Consumers shouldnt have to underwrite the business problems of this company that can no longer honor the agreement they made, he said. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. At least 12 dead after winter storm slams South, Midwest, The Saturday Six: Dental device controversy, scientist's bug find and more, Indonesia fuel depot fire kills 18; more than a dozen missing, 3 children killed, 2 others wounded at Texas home, Man charged for alleged involvement in 2 transformer explosions, Nikki Haley slams potential GOP contenders, and Trump and George W. Bush, Duo of 81-year-old women plan to see the world in 80 days, Tom Sizemore, actor known for "Saving Private Ryan" and "Heat," dies at 61, Alex Murdaugh trial: What to know about the double murder case, Flu and COVID combo shots won't be ready this year, FDA official says, White House pushing Congress to pass funding to combat pandemic-related fraud, FBI chief says agency feels pandemic likely started with Chinese lab leak. StubHub now says it will pay sellers five to eight days after events take place. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Emily Walsh. If the buyers billing address or event is in one of 14 states with consumer laws around refund then the customer still can receive a refund. Join us for a free, virtual event for International Women's Day on March 8! March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). Jackson, MS 39216 Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. StubHub updated their policy today. More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. | NY Call 1-(888)-364-3065 |NYC Health Dept. StubHub was pressing hard to get money. ", According to the suit, StubHub found itself in the current jam because it pays for tickets before events occur, "exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers.". At the same time, consumers who had purchased approximately $5 billion annually from StubHub clamored for refunds of the tickets they had bought for shows which were postponed or cancelled as. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." It was no problem canceling New York City hotels. If an event is canceled, you will get a credit worth 120% of your original order, or a full refund, your choice. Re: StubHub Notice of Dispute [9] See Paragraph 22, Section B, titled Arbitration Procedures., [10] https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf. c/o National Registered Agents, Inc. Events that were postponed or rescheduled wont be refunded, Fowlks said. Prefer a cash refund instead? StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March . By attending the event, you assume all risk of exposure to COVID-19. If you've purchased tickets, you'll . However, StubHub is not responsible for partial performances, line-up, time, or venue changes. Many events that have been cancelled or postponed are giving patrons a full refund for their money. It turns out, according to BankRate, more than half of people who laid out cash for events since the pandemic shut everything down didn't get it returned, and 60% have given up trying. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. Tel: 251.432.1600 Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers. If they cant produce to you what you paid for in and around the same time you bought it to occur, then, youre entitled to your money back. At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. Kimmel says its not as hard as you might think. | NYC Call 311, Text COVID to 692692 |NJ COVID-19 Info Hub| NJ Call 1-(800)-222-1222 or 211, Text NJCOVID to 898211 |CT Health Dept. 2023 CBS Broadcasting Inc. All Rights Reserved. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. We will process the refund to your original payment method within 5 days. See Paragraph 22, Section C, titled Costs of Arbitration, in the user agreement. One has to wonder how reassuring emails to those employees were in the weeks leading up to their furlough. [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. Unless you want a refund)." SBNation.com. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). StubHub users agree to StubHubs policy on venue health and safety protocols. If a team, venue, or event organizer invalidates a ticket to implement social distancing requirements, well treat the order as canceled. College basketball conference tournament predictions: Picks for every mens league. You can apply this coupon toward multiple StubHub events in the same currency. "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. Full buyer Terms & Conditions here. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. We'll email you when an event is canceled. News provided by The Associated Press. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund.