I have the exact same error. An R rating may be assigned due to, among other things, a film's use of language, theme, violence, sex, or its portrayal of drug use. No thanks I will call the theaters they know where they are located. You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. Open it in your web browserand start exploring the services we can offer. Submitting your request via one of the affiliate websites is possible with a little twistyou will be redirected to the official Fandango where you can submit your request. What are the theaters' admittance procedures? It usually takes about 72 hours for the Customer Support team to respond to your query. You can send an email and wait 72 hours for a response, or you can try to wait for a response through the chat, which can take forever. Verification can help ensure real people write reviews about real companies. R - Restricted -- Under 17 requires accompanying parent or adult guardian (age varies in some jurisdictions). No outside food or drink is permitted in the theatre. Will book directly with theater from now on (unfortunately owned by the same company as Fandango :-(. How Does Fandango Refund Tickets by Email? How Long Before Fandango Customer Service Answers? Hours. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. Absolute nightmare company! There Is Plenty DoNotPay Can Help You With! Concessions are always on the menu with an AMC Gift Card. Do You Have Student Discounts? Bookings are received on Monday and schedules are built on Tuesday with showtimes available for the coming weekend by late Tuesday evening. But the purchase went through according to AMC cause it was using one of my reservations. Paragon Theaters requires picture ID for the purchase of tickets to all rated R films. FANDANGO WILL NOT GIVE YOU ANY MONEY BACK, THEY JUST KEEP IT. Also assessed is how each of these elements is employed in the context of each individual film. PG-13 - Parents Strongly Cautioned -- Some material may be inappropriate for children under 13. Review Movie Club Credit Activity. Tldr: Longshot, but is there a way to transfer my AList to a completed (out of pocket) purchase? Use the, You can definitely purchase tickets online! If you received a gift card, and already have an existing Diamond Rewards account, the gift card will need to be merged to the existing account. Yellow Tickets are not valid in California, New York or New Jersey. for each ticket they purchase. If your showtime has not passed, you can request a refund by providing the email address associated with your ticket purchase and the last 4 digits of your gift card or credit card. All Regal Entertainment Group theatres are smoke-free environments. ), as well as private movie screenings and larger corporate events. These boards can cause slip, trip and fall hazards for our guests as well as our staff. After entering the number on my gift card--several times, I got the same message each time: "Error, this card has already been redeemed". Totally inflexible. Refund Policy You can check your Fandango refund status by contacting its Customer Support team via the contact form on the website. Go to that theater and print the ticket at the kiosk then go to customer service and ask for a refund. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. I cancelled my movie tickets and there was some type of glitch because it didn't go through. No. Can a rating be changed? #1. For some reason, it showed 3 Avengers reservations, even though it should only show 2. Would give zero stars if I could. Refund requests are not accepted after showtime. Sometimes they release films on a "limited" basis, and other times a film opens "wide" - all theaters. AGENCY BAR+SOCIAL Discounts are available on purchases of $10,000 or more. PARAGON ENTERTAINMENT HOLDINGS, LLC'S "WIN A YEAR OF FREE POPCORN" SWEEPSTAKES, PARAGON ENTERTAINMENT HOLDINGS, LLC'S "ULTIMATE VALENTINE'SDATE NIGHT", PARAGON THEATERS THE BATMAN FREE SCREENING SWEEPSTAKES, PARAGON THEATERS THE BATMAN MERCHANDISE GIVEAWAY, PARAGON THEATERS DOG ULTIMATE PRIZE SWEEPSTAKES, LOTUS CINEMAS GRAND OPENING ULTIMATE FAN FREE SCREENING SWEEPSTAKES. Some types of passes cannot be used for newly released films. Donation Request You can receive refunds for tickets up to 60 minutes before the showtime. Not wanting to waste my spot in line, I paid out of pocket for different seats at the same showing since the website said my AList was already used for that showing, but at the time I figured things were glitchy and didn't think anything of it. There customer service is terrible. Pricing is available on each theater's Ticket Pricing tab. While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions. If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. Films in 3-D may not be available at all locations. The following are considered holidays: New Years Day;Birthday of Martin Luther King, Jr.;President's Day;Memorial Day;Independence Day; Columbus Day; Labor Day;Thanksgiving Day; and Christmas Day. The theatre employee can access your order by phone number, ticket ID or confirmation number. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. We acknowledge that this procedure can cause some inconvenience and that it is not without flaws, but hope these are minor in comparison to increased safety. Do the ratings indicate if a movie is good or bad? AMC has released a Subscription Service Called AMC AList that allows you to watch 3 movies a week Starting at $19.95 a month in any format. The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its Terms and Policies. Minutes. Most of our theaters offer military discounts. Locations with military pricing available are listed on this page. When you call a recording comes stating they are busy and to call back later, the website chat you have an hour wait. At least I cancelled the payment on my credit card but unfortunately I am still ripped off because I dealt with this awful companyno wonder they have such long hold times. Yes! As long as you complete your request and submit it before the show starts, you are eligible for a refund. Children under 2 who do not require a seat are free. Click on the link you can find under a headline Refund/Exchange, Enter your email address and the confirmation number, Select why you want to continue (Refund or Exchange). The booking fee is non-refundable. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated R films to check tickets and photo identification for all who enter to prevent minors from improperly entering. Enter the payment details you used for paying for the tickets, Choose whether you would like to send the demand letter yourself or have DoNotPay do it for you. Thieves. At this time, once an AMC gift card has been fully redeemed it is not possible to reload additional balance to the gift card. Soliciting or loitering on Regal Entertainment Group premises is not allowed. I used Fandango to purchase tix for the new Star Wars movie. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. You'll also get a free ticket on your birthday! This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Just try to navigate a Fandango online customer service website. But other than that, I think it's better just to buy the tickets from the box office, because by using Fandango it will cost you more money to buy the tickets then it would if you had just waited and bought them at the theater. We generally find out on Tuesday afternoons if we will play a film another week, and post the following week's showtimes to our web site by Tuesday afternoon. No, you cant. Do You Sell Gift Cards? We will fax your bank on your behalf and, if you so choose, contact Fandango for you. If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. This is a small fee the company uses to cover some expenses they are left with once they complete the refund. On the Confirm Order page, enter the gift card number and 4-digit PIN. The system prompted me to log in. Online Refunds: Once the showtime for the ticket has passed, tickets are not refundable. Would it be better to quickly delete both reservations and then go and get the better seats before they vanish, or is it possible to transfer my AList free movie to the completed out of pocket purchase? This is illegal and I will not just forget and move on. Definitely never using them again and I will be more than happy to share my experience with everyone else I know that has been using Fandango. As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. Visit our update payment method page for a complete walk through to change/update your payment method in the Regal mobile app. Purchase Receipt / Order Confirmation Number - Ticketmaster We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. Their credits DO NOT WORK when you go to book tickets. I complained bc the other 2/3 spots are also taken by Avengers tickets and they sent me 3 vouchers. Kiosk ticket sales are an important service for our guests. For values above $100, contact our National Sales department at 800-AMC-4TIX (800-262-4849). They owe me a $13.00 Gift Card! Movie tickets purchased through Regals mobile apps or websites include non-refundable convenience fees. At that point, locate the movie you are inquiring about and click on a showtime. Who enforces the ratings? We use dedicated people and clever technology to safeguard our platform. The AMC Gift Card is a prepaid gift card similar to a gift certificate that can be used to buy tickets or concessions at any AMC theatre. I WILL NEVER use fandango moving forward and do not recommend using the whack service when you can just buy direct. Did not receive the confirmation email until 1 hour . Click Print Receipt under Orders. I like the fact you can put in your zip code and they will give you show times to tNohe nearest theaters near you. Last week, I went to make a reservation to see Shazam on the weekend. Please always use, You must be at least 60 years young to purchase a Senior Discount ticket. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. By refunding that ticket you lose the right to accumulate VIP+ points. Honestly you can probably buy tickets in person, though thats not ideal with reserved seating you can still get in. If you have an AMC gift card that begins with 6006, please email photos of the front and back to giftcards@amctheatres.com for a replacement card. My plans changed - can I refund my order? Refunds are available in certain limited circumstances described below. Enter your details in the chat box and complete your refund request. I called them right away and they said they'd give me a credit. A patron desiring to purchase multiple tickets must provide a valid photo I.D. Senior tickets are valid for adults 60 years and older. You can receive refunds for tickets up to 60 minutes before the showtime. If you purchased concessions, walk directly up to the concession counter where you see Atom logo and scan your QR code to pick up your concessions. For assistance, contact a staff member. Starting from the Fandangos home page, these are the steps you would need to take: If you want to request a refund via email, here are the steps: Fandango does offer refundsyou can get a refund on your entire order minus the convenience fee the company keeps. Join our "virtual" program at this link. ConAgra Policy, at this time, prevents us from making "Gluten Free" claims while the FDA Guidance on this matter is still being reviewed. Total RIP OFF. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. Of course, they say the same thing as before and to contact Fandango. We charge a small convenience fee per ticket purchased on our website and mobile app. Therefore, REG does not allow admission to our locations for guests of any age wearing a mask, face paint or face-obscuring hood; or possessing weapons, props or fake weapons. I can promise you !!! If you want to request a refund via email, here are the steps: Find the confirmation email you received. I was on website and looked at tickets for a movie. They are a rip off and terrible customer service. Create an account to follow your favorite communities and start taking part in conversations. Should you wish to purchase more than ten tickets at a time, please place separate orders. A two-thirds secret ballot vote of those present on the Appeals Board may overturn a rating board decision. Please reach out to your local theaterbox office and speak to a Manager prior to the start of the movie so they can change things. DO NOT USE THEM for movie tickets. The cost was $12.00. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit. It was not the theater I had selected and we realized that when they could not scan the ticket code. It cant be retrieved or turned into any kind of credit. Guest Services At Cinemark | We Are Here To Help Yellow Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. Why do you charge a booking fee? DoNotPay offers you the chance to refund movie tickets online in just a few clicks. I checked my email with no confirmation and purchase history on there website. Select why you want to continue (Refund or Exchange) Absolute nightmare company! How Do I Apply For aJob? Yes, the rules permit movie producers to re-edit their films and re-submit them in hopes of receiving another rating. It can take up to two weeks for your refund to be completed. Have you tried pulling up your order/confirm on the mobile app? DMCA. A month -several emails, 4 phone calls later- still no help! Regal Entertainment is not responsible for lost, stolen, or recovered personal items. When I went to the website to enter the codes, their system was down. 2. There's no true rhyme or reason On one day you can log onto your account and purchase tickets and the next time it won't allow you to log onto the site. Our cast members and managers are knowledgeable on the closed captioning system and can assist with any specific questions you may have. Companies can ask for reviews via automatic invitations. You can visit your local theatre to find their specific pricing policy.