Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Independent Contractor Simplifies onboarding an app for Okta provisioning where the app already has groups configured. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. The integrations looked complex. Username or Email Password. process. Are you an employee? Please update your browser to the latest version on or before July 31, 2020. Love the flexibility of the jobs, but wish training was paid. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Want to give someone something unique this holiday season? Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Support staff employees are great and work hard to keep us busy and motivated. Want to become a Liveops agent? Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. We didn't have to put in cumbersome infrastructure, and we were up and running with Okta in a matter of days. Conducting inbound/outbound customer service calls. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Find Out How & Apply . Our developer community is here for you. Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Are you a Licensed Insurance Agent looking for a flexible opportunity? Apply to be a Self-Employed Independent Contractor Agent with Liveops*. Unfortunately they dont pay a minimum per hour like other companies. The more investment you make in yourself, the greater the reward. To find out more, read our Privacy Policy and Cookie Policy. Take our quick quiz and well recommend our top client matches for you. Collaboration tools are a huge part of us being successful, says Myers. Pros. https://join.liveops.com/work-from-home-call-center-jobs/ Live Nation currently has about 15,000 internal employees using some 250-plus applications. Liveops employees can directly contribute to the success of students journeys through college into . Everyone else we spoke to claimed they were cloud-based but they weren't. Okta goes so much further than other providers, Huckabay says. Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. By Veronicas pandemic story is unfortunately all too common. Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. But, the site does not guarantee that youll take calls during those hours. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. Customers sometimes need to speak with a live agent. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. You dont necessarily have calls every minute, however, which makes the hourly rate suspect. The driver for that is people now work from anywherethe more on-premise infrastructure you have, the harder it is to meet those demands.. View our background requirements here. They dont promise a set rate of pay, but maintain that most companies pay 25 45 cents per minute but only when the representative is online. I like feeling like Im helping people all from the comfort of home. Need to plan around other commitments? Liveops Nation Login. But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. No matter what industry, use case, or level of support you need, weve got you covered. We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. To have an identity management solution that wasn't cloud-based really wouldn't work for us. That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications. which is why weve been helping companies like yours for over 20 years. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Still have questions? Login. You can also manage cookies in your browser settings. Discipline and setting expectations of yourself are key to working from home. There is virtually no support system and virtually no income after spending weeks in training., I have been working with liveops on and off since 2014. Submit ticket. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Users verify their identity by . Find Out How & Apply . At one point I was making $6 per hour but have made up to $18 per hour., I love the flexibility of working from home for an insurance carrier, taking auto claims. The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. To find out more, read our Privacy Policy and Cookie Policy. Companies across a variety of industries trust Liveops to provide virtual contact center services. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. Implementing Okta enabled efficient use of communications and collaboration tools that are crucial to a global workforce accustomed to working anywhere, anytime, on any device. Independent Contractors are responsible for expenses and control their profit and loss. Flexibility. The Live Nation workforce had access to hundreds of applications and tools, available through a number of cumbersome portals. The sign-in URL is the web address you use in your desktop browser to access your company portal. That included over 100 applications and over a petabyte of data., It was a bold and unusual move, and the impact on the company has been huge. Functionality Add this integration to enable authentication and provisioning capabilities. Work confidently with real-time chat support, tech support, business tools and professional development workshops. LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Join the revolution of the modern contact center! Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. Copyright 2023 Liveops, Inc. All rights reserved. *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. Our Offices. Browse case studies, customer service tips and other helpful resources for enterprises. Scottsdale (headquarters) 1365 N. Scottsdale Rd. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Sell top insurance coverage to warm leads (license required). It changed what we focus on as IT, he says. Hello, Liveops. Keep in mind, the more you service, the higher your earning potential! Liveops is a recognized thought leader in the virtual contact center and customer service industries. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Copyright 2023 Liveops, Inc. All rights reserved. GROW YOUR BUSINESS Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. McAfee and Norton were almost a tie but by far the most popular amongst agents. Be the customer care voice of top brands, providing best-in-class service. Copyright 2023 Liveops, Inc. All rights reserved. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 Apply now and a member of our team will work quickly to review your application and provide next steps. Learn more about how Liveops virtual contact center solutions can scale your business.. Let's Connect . See Capabilities for more details. Organizations. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Their consistency, professionalism and customer service are unparalleled in the industry. (No background noise, such as kids, barking dogs, traffic, doorbells, TVs, radios, etc. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. fits your experience, personality, and preferences the best? Its a huge, huge advantage for us, says Myers. Enjoy the freedom and flexibility of being your own boss. (sales@liveops.com) Press & Media. ; During sign-in, the user may be prompted for additional verification depending on your app sign-on policy or settings in your Duo Security deployment. With 15,000 employees working in different time zones, in different locationsin offices, airplanes, trains, everywhereand on different devices, having best of breed tools and consistent access to them is crucial to the smooth operation of the company. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). Your customers deserve the best at every touchpoint. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. You don't necessarily have calls every . Agent Sign-In. The cons are being able to work in your own home. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. Not everyone will be as precious with your business as you are. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Its all part of keeping Live Nation at the forefront of cutting-edge technologyand Okta will be a part of that journey, every step of the way.