Overall, my experience was very positive. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? The staff are even more amazing. Not game day yet so have not opened app for seats. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. I bought tickets 2 months in advance. Good Grief. 07-12-22 at 5:57 A.M. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. How you capitalize via mass buyout of tickets and resell with fees and markup prices. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! Report as inappropriate. Customer service would not help since the event was technically postponed and not cancelled. Total SCAM! We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. Please Refund at least $1000. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. Definitely recommend. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. Just go through Ticketmaster or the event website directly. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. Heads up. I specifically chose a section my whole group is in. Patient, reassuring, and kind -- why I will use this entity again! This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. Full refund and apology for lack of ticket delivery. In this guide, I will be reviewing Vivid Seats in detail. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. I feel sorry for other customers who have lost a lot more money than we did. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. Her personality was fantastic and the whole experience was just perfect. they are all the same basically. This changed due to Covid, but we did not get a refund because it was getting rescheduled. One can only hope these ticket monopolies will be better regulated in the near future. I do expect a responce and an apology for this overcharge. Long story short I never received the parking pass and had to pay in full at the gate. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. My experience is consistent with those reported on BBB. Very helpful indeed! Unsubscribe easily. They deserve to go bankrupt as they cost me $800. Refund of ticket price. I then I received an electronic transfer notification which I followed through on. Avoid purchasing thru Vivid at all cost. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! No issues at all, would use them again. It offers a 100%. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends We were given multiple different messages from Vivid seats regarding the tickets. I was going to the AFC championship game and bought a parking pass from Vivid Seats. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. Ultimately, hung up on me. We spent $700 and had our experience ruined for really no good reason. I had a purchase trouble on Vividseats. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. After trying to get a refund I was told that 1) I needed to be there before the game started 2) Cant issue any refunds because of the spot belongs to a third party. At this venue, Section B is behind the Pit. The company says it "provides a legit, safe and secure platform. Vivid charged me 78 dollars for a 30 dollar ticket. Share your photos and videos with others to prove the truth of your words. I was charged $1, 053.00. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. I would never have the paid this amount of money for average seats. Your trust is important to us. I was unsure on how this all worked. Vivid Seats provided fraudulent tickets to me. I did not get what I paid for. I beleive he explained everything I needed to know, in detail. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. He said I should post the tickets for sale. These seats sell for $35.00 each. When I go the tickets, I called the venue and was told they were not handicap. Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. I called 2 seconds after I saw the $960 total. Got us a great deal on our tickets love this company. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . It guarantees your tickets will be valid and arrive in time for the event. She says no digital. We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. Vivid Seats has not responded to my email. They didn't even attempt to make it right. I would like to warm people to avoid buying tickets through Vivid Seats. If I purchase both sets, will the seats be together? Most complaints are from ticket billing and delivery issues. Vivid Seats has 450 employees. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. Vivid Seats ranks 25thamong Ticketssites. The second time was one of my worst experiences trying to buy event tickets. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! Read more Comments: 0 Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . All I got was a run around, excuses, and finally no response what so ever. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. Could never get the tickets. This is clearly a loophole being used often by venues to protect these ticket scammers. "We have currently put them on 'No Rating' while they investigate the complaints and . I never used them before but I know many people who have. I spoke with Carlos A over the phone to purchase my tickets. We apologize that you didn't receive the tickets you requested, Charlotte. I've had the same issue though my costs aren't that high. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. Vivid seats sucks. They refuse to give refunds for anything. How do I determine the seat numbers for a ticket listing? We encourage you to reach our to our online support team by sending us DM on social media. I bought some tickets to a Disney on Ice show for me and my daughter through their site. We would love to review your order again to see if there's anything we can do to make this right for you. Yes, you get great prices on concert tickets because it is a con. I wish you didn't exist. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. Its not final unless I had the tickets available which I didnt. All for the seller, not for the customer. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Sometimes the choice seems insufficient to customers. We paid $1,279.45 for these tickets. I received an email a few days before the game to "Confirm my email". We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. He reassured me of any concerns I had and was very patient with me. I purchased tickets well in advance and the tickets weren't cheap. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. I just want the tickets I spent my hard earned money on. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. For 2 and now the event is selling them for 25$$$!!! Then allows the seller to change the date to the day of the event. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. For more information about reviews on ConsumerAffairs.com please visit our Desired outcome: From A to Z, Vivid Seats customer service is fantastic. So, Vivid seats charged an additional $196. And, I will never refer you to any of my friends and family. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. IE, Hundreds of people are standing in front of you. It is never our intention to make our fans feel this way. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. Vivid Seats Review: Is it Legit, Reliable or a Scam? After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. We understand it's frustrating when events are postponed. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. I don't expect they are willing to give an apology. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. First received an e-mail asking me to call because there was an issue. Find out how we combat fake reviews. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. I never received the email and therefore never accepted the tickets. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. We appreciate your patience. In my eyes I trully beleive you are a rip off company. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. Chicago, IL 60606-0606. They are aware of this issue. We value your privacy. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. The tickets were in TTC3 seats 30 and 31 in corner. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. That means the seats were $351, not $264. I had an expensive ticket to the Garrison Keillor show at Red Rocks. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. On December 13, 2022, I received the tickets from Vivid. Well start sending you the news you need delivered straight to you. But, what I'm reviewing . I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. The third party did not send us the electronic tickets. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. They can see this but they refused to issue a refund. ConsumerAffairs is not a government agency. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. And in checking with the Keillor show I found that the show was not sold out! Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. Is this your company? I hate what you stand for. We launched @recap.email and legal webhooks. Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Its location on this page may change next time you visit. This was an absolute nightmare. As of Oct. 13th 6:38 pm I am unable to access my tickets.