Verification can help ensure real people write reviews about real companies. You will regret signing with Regus. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. We did not put a "2000 dollars bill in front of you". Here are 8 tips for writing great reviews. That exception is made on the understanding that an additional service retainer is payable. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. I would love the opportunity to help further but havent been able to identify your account. When they try to collect the rent, their speed is very fast. We have a team of specialists available 24/7 to help you find the best solution for your business. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Thanks again for your comments which help us improve. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Change Management Certification Training in Fort Myers, FL One time I was waiting on the phone for almost three hours. Regus is a scam. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. Prices are subject to change and will vary depending on the specifically selected products and services. The complaint has been investigated and resolved to the customers satisfaction. The complaint has been investigated and resolved to the customer's satisfaction. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Build an instant presence wherever you need to be, at prime business locations. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. September 14 We appreciate your business. Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot Hard revenue focused. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Companies can ask for reviews via automatic invitations. same goes with debt collector from malaysia that emailed me abt 3 months ago. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. Regus Management Network Reviews, Complaints, Customer Service Available for as little as a day, or as long as you need. You should receive your refund within 30 days after your end date. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Please remember that the retainer is refundable at the end of your agreement. My Regus ID: ********. 7. A member of our team will get back to you as soon as we have the details. BBB is here to help. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Find out how we combat fake reviews. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot Find out how we combat fake reviews. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. No staff available for contacting on the event day. I cannot stress enough the lack of professionalism and poor service. Unacceptable billing practices. Repeated attempts to contact Customer Service have been blown off or ignored completely. ive been trying to get my money back ever since. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. The company left an official comment on this complaint. They are scammers, and incredibly dishonest. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. I would love the opportunity to help further but havent been able to identify your account. Have a question or issue with your current products and services? We also ensure all reviews are published without moderation. this is absolutely gross and scam. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. BBB Business Profiles are subject to change at any time. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. Don't be fooled by that. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. We may have received incorrect data. Read Customer Service Reviews of www.regus.co.uk - Trustpilot I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Absolutely unacceptable behavior. This is a multi-location business. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. She would do her best to escalate my process by letting them know this terrible status. I will be taking legal action if this is not returned within 28 days (31/03/2023). Unacceptable billing practices. Regus are not transparent with their pricing. (Update) Do not delete my post! Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. Any that you do not require can be opted out through your online account. Requesting your refund is easy. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. If you need further help, pleasespeak with our team member who is already in touch with you. Changes in an organization are about more than just policies. Become better managers and business leaders by achieving optimal personal and business performance. Interested in a new product or service? Regus | Serviced Office Space, Coworking & Virtual Offices Setting up an automated payment is straight forward and can be done through the online portal. I have been renting an office space at Regus in Kings Hill for over 12m now. Regus does not communicate with customers via telephone. Where appropriate, well also take steps to prevent the situation from happening again. Hi Mike, Im sorry if you felt the need to escalate this. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. 4. I look forward to receiving more information from you. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Dont lie to customers. *Ts&Cs apply; participating locations only. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The vital skills students learn will be immediately applicable to their careers. Thats no big deal, makes sense. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. this is absolutely gross and scam. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com Stay away!! Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Prices are subject to change and will vary depending on the specifically selected products and services. For clarity, you were also charged a retainer top up. They charge an excessive retainer fee. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. I already enter my bank information twice. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. So last week I logged in to cancel my membership. Start checking the messages customers send you. They are about people. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. If you refuse to pay their bogus invoices they will send you to collections. Paid for parking online and have now received parking ticket from private company. Regus flagged this review for containing harmful or illegal content.Read more. They are scammers, and incredibly dishonest. This does not affect customers who have a permanent space as these are reserved specifically for them. It can take many months and still not response. This review was chosen algorithmically as the most valued customer feedback. IWG plc Reviews | Read Customer Service Reviews of iwgplc.com - Trustpilot Why take the Change Management training from Reform Skills Inc? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hey Sandra and Regus, just return my retainer back then I would not post anymore! I would love the opportunity to help further but havent been able to identify your account. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Office staff are always friendly. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Contact: +65 [protected] It is IMPOSSIBLE to get them to stop charging. 2023 Trustpilot, Inc. All rights reserved. Trustpilot is assessing this review in accordance with our flagging process. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Yelp They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Briana got my call. Regus Reviews | Read Customer Service Reviews of regus.com | 3 of 519 (Sandra, I used the portal at first, however, your system made an error.) Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. Thanks again for your comments which help us improve. But when It comes to a refund retainer. You should receive your refund within 30 days after your agreement end date. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Thank you! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. However, we will ask you to go through some security steps as part of our fraud-prevention policy. This is a complete con, and scam through and through. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. There is non existent customer service department. Serviced Office Space at 9160 Forum Corporate Parkway | Regus GO LITERALLY ANYWHERE ELSE. Here is my summary to strive for a refund of the retainer. This does not affect customers who have a permanent space as these are reserved specifically for them. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Regus Reviews - 265 Reviews of Regus.com | Sitejabber People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Ts and Cs apply. They signed me up for things that I didn't ask for - didn't realize it in the fine print. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. I contacted them about how processed my case after paying the fee for a virtual office. Regus lacks personal approach The centre's staff are friendly and helpful. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. Share your photos and videos with others to prove the truth of your words. Office staff are always friendly. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. 9. This course is a must for every manager who aspires to be a leader and a success in his or her career. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. Where appropriate, well also take steps to prevent the situation from happening again. Receptionist only can communicate by email, even for the most important things for your business. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. Not only that, it's hard to get hold of their accounting department. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. October 14 think about how low this company is. Hi Mike, Im sorry if you felt the need to escalate this. We have office space and more to suit all budgets, in every city of the world. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Requesting your refund is easy. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I was a customer with a licensing agreement set to expire on December 31, 2022. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. This will surely increase the credibility of your complaint. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. This is really bad customer service. We have checked and cannot find any payment details set up in your account. We pay those as well. but when u need support / CS to talk and solve ur problems its literally non existant. Hi Hannah, Im sorry if you felt the need to escalate this. The company left an official comment to this complaint. Talk to an expert. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. Manage your Regus account in one place and make bookings on the move. We found a responsible person where we inform her about the problem. Please remember that the retainer is refundable at the end of your agreement. I still did not hear anything back yet. Share your photos and videos with others to prove the truth of your words. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The complaint has been investigated and resolved to the customer's satisfaction. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Regus are not transparent with their pricing. Shady from Regus. Is this legal? : r/AusLegal - reddit You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. It is IMPOSSIBLE to get them to stop charging. Such a transfer may require entry into a new agreement. I signed a lease agreement with Regus for an office space We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Company Name: Max Dragon Technology So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Regus Online Account I called them again, which procedure took my time for 3 hours. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Regus helps businesses find and create the right workplace for their people. Here are 8 tips for writing great reviews. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. I posted the review here and Sandra replied to me. Read Customer Service Reviews of regus.ca | 5 of 20 - Trustpilot www.myregus.com) and go to End Agreement, where a specific section for refund request is available. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Turned up at 450 Bath Road, Heathrow. Professional rooms for your next training session, interview, or pitch, wherever you need it. I told you my account number is 9054006! 6. Please email me at Lorraine.brule@regus.com with your company name and details. After being in my new office they are increasing rent by 8.7%. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices.
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