So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! You can choose whether to accept returns if a buyer changes their mind about a purchase. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Os compradores podero ser responsabilizados pela perda de valor de qualquer item que seja devolvido em estado diferente do que foi recebido, ou que no tenha sido embalado com segurana para evitar danos durante o transporte. Since he didnt package it properly, he may not be able to collect the insurance. Copyright 1995-2023 eBay Inc. All Rights Reserved. HP Pavilion 500 AMD A10 - 12GB RAM - 1TB Storage Return shipping for sellers - eBay Scroll down to the RMA number checkbox, click it in and submit the changes. This is, as Mr. E. suggests, one area where smaller sellers who really know their items well and know their buyersdo have an advantage. As a seller though, I would hate to see ebay make this a requirement .". By the way, I notice you have four Neutrals in six months (which I think is a lot). Oh, damn, looks like you won." You will have to pay the return shipping if the item is: Damaged. Refunds, Returns, and Exchanges for Sellers Etsy is a venue made up of independent sellers who run their own shops. eBay Buyer Wants Seller to Pay Return Shipping "Whoever wins pays for shipping! How To Deal With a UPS Damaged Package Without Losing Your Temper, USPS Damaged a Package From eBayHow To Solve the Issue Stress-Free, Reporting a DHL Lost Package the Easy Way. eBay Selling! Damaged Item Who Pays Return Shipping? What Sold On eBay What To Do if Your Package Is Late, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Submitting Freedom of Information Act (FOIA) requests, You have used an eligible payment method when ordering your goods, The damaged product isnt on the excluded items list. We appreciate the feedback. Recycling old glasses is a great way of making the materials used in your spectacles last longer, and avoids unnecessarily sending them to landfill. Here's how to add the tracking information to your return if you're using your own return shipping label: Go to the return request in Purchase History . With the Global Shipping Programme, you simply send your item to our UK shipping centre, and once it reaches us, your . Isso se aplica quando a perda de valor se deve manipulao desnecessria das mercadorias no momento de verificar a condio, as propriedades ou o modo de operao. Defective. on The neg's relateprimarily to the receipt of the wrong item or a defective item. eBay is not perfect by any means, and there may be other platforms that take its spot over in the future. First response from me is always "Return for refund". Message 3of 4 latest reply 3 Helpful If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Log in to your eBay account and find the purchase history section Click on Return this item Select the reason for returning the item Attach the photos showing the damage Click on Send Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. Do You Charge Return Shipping on Damaged Items? High-quality, easy online ordering, quick shipping. I took pictures and opened a case. If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. If an item had been received damaged and the buyer had shown that with a picture, I would either refund without return or pay for the return shipping. Item Return - Who pays return shipping? - The eBay Canada Community How To Write a Return Policy (+ Free Template) (2023) - Shopify To submit a refund request, log in to Your PayPal account and under Your PayPal Account Activity select the eligible purchase You returned and click on the Get Return Shipping on Us link beneath the purchase. Se o item devolvido estiver usado, danificado ou com peas ausentes, ou se for danificado durante o transporte por no ter sido embalado corretamente, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. You shouldnt have problems getting back the money that the item is worth. One big concern many resellers or potential resellers have is getting an eBay item returned damaged from a customer or be a different item then they originally shipped. 13 min article; Return postage for buyers. If the seller doesnt respond within that time, go to the Resolution Center to escalate the case to Customer Support. If your seller refuses to refund the amount you spent and PayPal does not rule in your favor, you can sue them both in just a few minutes with DoNotPay. I am small, but, getting 2-3 a WEEK. They can then print the label and use it to send the item back to you. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller. Who Pays for Return Postage on Faulty Goods? A similar issue happened to us recently. Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. But in many cases, a duplicate item would be difficult to find or too expensive to find and intentionally damage. When using your own carrier, make sure to upload the label and tracking details to the buyers return request. If you dont receive a response from them during the specified period, you can contact the platform and ask for assistance. Have you had an eBay item returned damaged? Who pays postage on returns - Amazon With eBay, it's left to theseller's good graces to reimburse the buyer or a lengthy, and often antagonistic, negotiation is required between the two. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. If youre a reseller in 2023, you can find deals on items in many places. The seller keep the sale price but their funds may be on hold for a week. "Birth certificates show that you were born. (Valid reason for a return, and I thought it worked when I sent it out). Get Your Money Back in a Snap, Why Is Amazon Delivery So Slow? Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. If the back cardboard which had about a 6 inch top had not been folder the plastic holding the item inside would have been more exposed to damage. Depending on the damage intensity and other circumstances, the seller can offer to: There are a few criteria you must meet to be eligible for a refund. Returns & Refunds | eBay I've never sold an item that was received broken or damaged in any way, but if I did, I would not expect the buyer to pay the return shipping. Return postage for buyers | eBay Look at the metal bent in! These charges are based on rates negotiated by eBay, and are typically less than what you would pay the carrier for the same item. For example, if a buyer purchased an item for $50 and wants to return it, the seller is only obligated to refund $30 of their original payment. If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management. For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. Check their FB/DSR rate -- it's possible they might care about getting a neutral/neg FB or an INAD case. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. As others have said, why have the customer pay (dearly) to return a useless item? But , as we all know, not all sellers (or buyers ) are honest. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. So sorry to hear that Donna! Best Tips on Getting Compensated for an eBay Item Damaged in Shipping. If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. We are only stating what happened to us- sorry if that is unbelievable. Your email address will not be published. I hope to here from EBAY and or the Community to help me make the right decisions. Choose Print label. you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted. It doesn't matter whether you bought a package for an incarcerated loved one, expected an insured mail delivery, or made a purchase to redeem a gift card but still have a few bucks left on itwe'll help you make the most of the situation. Free Shipping.CXRacing Turbo Kit For 92-00 Honda Civic, with D15 D16 . eBay is taking action to protect sellers for shipments to and from British Columbia. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. And keep calling back if needed! . Part Number: HPE-HP46C-MAG. It means that if you receive a product that is faulty or doesnt match the description, you can request a refund or a replacement within a specified period after receiving the parcel. You'll also receive a date by which you should ship the item back. Dunno about that. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. In the past we may have called 5-7 times! If the buyer is sending an item back because it doesn't match the listing description or it arrived damaged or faulty, you're responsible for the cost of return shipping, even if you don't offer returns. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Send you a message The seller may ask you for some more details about your return request. Otherwise, register and sign in. Death certificates show that you died. Which from a business sense is probably cheaper than trying to figure out what to do with all the (possibly) damaged items that would pile up in Kentucky. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Then to top it all off she left negative feedback calling me a liar. Can I refuse to give a refund on eBay? He returned the item because it didnt work when he received it. You can offer returns on individual or all items and distinguish between domestic and international return policies. All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. If the carrier damaged it why does that affect the fact that our listing said that we don't give refunds. How do you know it is your item the buyer takes a picture of? Many eBay sellers accept returns if you've changed your mind. You would have done a greater service to your followers if you had taught them how to deal with a problematic return in a professional way. For more information, see our Condition of returned items policy. Return shipping for sellers | eBay Here's how to send an eBay shipping label from the View return details section: If you want to start your own business, the reseller business model can be a great place to start. In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. Transfer money online in seconds with PayPal money transfer. Heres What You Should Do. He had put the charger back in the box without the proper padding and it was definitely tossed around and bent in on several sides. Comment below and let us know what happened and how you resolved it. You must have gotten just the right customer service rep at just the right time to have had no problems. I sell on many platforms, and have been selling on ebay for over 15 years. first selfie ever taken Crate Engine, Chrysler 408 Stroker Magnum 465 HP Stage 3 Long Block, Assembled, Hydraulic Roller Tappet, Internal Balance, Aluminum Heads, Dodge, 6.7L. To request a return, select the item you want to send back from your recent purchases above, or use the button below. If a Global Shipping Program item arrives damaged, you would file a "return request," just as you would in a non-GSP transaction. .. just like we do now when buyers claim they never received the item! Who's responsible for return shipping costs depends on why the item is being returned. It means buyers can get their money back if an item didnt arrive, is faulty or damaged, or doesnt match the listing. 12-13-2016, 04:56 PM. POCKETKING. Learning to use the forums. Join Date From the dropdown menu, select Send refund. Buyers abusing "not as described" to force refund - PayPal Community eBay return postage labels with Australia Post or HUBBED are available for most domestic returns. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. I sent an item back to the seller, but it got damaged at some point in the shipping process. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. Yes, there are some unscrupulous buyers out there but this is one of those situations where you should have just issued a refund, written off the loss, blocked the buyer and moved on. Refunds go back to your original payment method and are typically available within 3-5 business days. When Customer Support decides a case in your favor, well send your refund to the PayPal email address you used to purchase the item. If the package meetsthe size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. Find many great new & used options and get the best deals for PLEASURES BY ESTEE LAUDER 3 PC SET PARFUM 3.4 fl oz + 2 LOTIONS 2.5 fl oz NEW at the best online prices at eBay! Unfortunately some people do try to scam the system and send back their damaged items, but if the item is returned to you in a different condition then you sent it, you dont have to worry. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. Select Mark as sent. If the item isn't too big or heavy, that may be a possibility. Em caso de item devolvido depois de usado ou danificado, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. What am I going to do with the returned item? Who pays return shipping on PayPal? We recommend using a tracked service for return shipping. It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. For the last several years, more often than not, ebay will side with the buyer, even when the buyer has admitted they broke the object in an email or there is photographic proof that the item wasnt returned in the same condition as it was sold. What happens if eBay seller doesnt respond to return request? DAMAGED ITEMS: If you receive a damaged/defective item, please email hello@shopriffraff.com within 7 days of delivery. Keep in mind that the condition of the item you send back to the seller is important, so repack it carefully. The Buyer than escalated the case higher and the end result was that EBAY rewarded the Buyer with a full refund and not responsible to return the damaged item. Security Challenge - Send Money, Pay Online or Set Up a Merchant Account Return an item for a refund | eBay If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. Specify a refund amount for the item or for the order. I can see where an dishonest buyer could simply damage the item themselves to get a refund and or a Seller could make a mistake in proper packaging. Send an eBay shipping label If the package meets the size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs. You're also responsible for any return shipping you promise to pay in your return policy. I worked retail for 35 years. Why on earth would you want anyone to spend money sending it back to you? (Maybe that's what they're hoping for.). Return an item with alternative shipping arrangements. The seller will also pay for return shipping. If you used PayPal or eBay shipping to purchase and print the shipping label, log in to your PayPal account and click on the USPS payment's "Details" link. If you decide to mail a letter to the company yourself, we'll tell you how you need to draft it to get exactly what you need. Select your reason for the return and enter a comment about why you're returning it. Paypal refunded us in full including the shipping. Return shipping for buyers | eBay I find too many fun toys for my family (or myself), and just love the whole process. Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. When the buyer is returning the item to you, the cost of the label will be charged to your account once its scanned by the carrier.